RCVS Academy launches new course to enhance veterinary professionals’ client communication

The RCVS Academy, our free, online learning platform, is today [Wednesday 29 January 2025] announcing the launch of its latest course, ‘Communicating cost’.

This new course is designed to help veterinary professionals navigate one of the most delicate aspects of their work: discussing treatment costs with clients.

Acknowledging the challenges these conversations can pose; the course provides practical tips and insights to facilitate clear and transparent communication with clients. The course also helps veterinary professionals to understand their obligations under the Code of Professional Conduct and supporting guidance when discussing costs with clients. By addressing this critical area, the course aims to support veterinary professionals in fostering trust and reducing potential misunderstandings.

Our CEO Lizzie Lockett (pictured) said: “Discussions around the costs of veterinary treatment are not always easy and can sometimes give rise to misunderstandings or lack of clarity between clients and veterinary teams. We recognise the challenges these conversations present and the pressures veterinary professionals face.

“Meanwhile, the ongoing Competition and Markets Authority (CMA) investigation has highlighted that animal owners are not always satisfied with the level of information they receive in order to make an informed choice about treatment options. This course supports the development of veterinary surgeons’ and veterinary nurses’ communication skills so that they can discuss treatment costs more transparently with their clients, helping to reduce potential misunderstandings and build trust.”

The course takes 45 minutes to complete and features an interactive scenario as well as expert video advice from experienced veterinary surgeons. It is free to access on the RCVS Academy, simply log in to the platform with your MyAccount details. 

For further enquiries, please contact the Academy Team at [email protected]