Service Standards

Below are specific Service Standards relating to the following areas;

Practice Standards Scheme

We aim to:

Notify you 3 months before an inspection is due
Send you notification of the outcome of your visit within 6 weeks of the date of your inspection, or within 8 weeks if it is referred to the Practice Standards Review Group
Respond to your evidence within 2 weeks of it being received
Issue your accreditation pack within 7 days of compliance being confirmed

We aim to:

Provide clear, well-informed and concise information about the process of raising a concern, both for those who may do so, and for those about whom a concern might be raised
Acknowledge all concerns within 2 working days of receipt
Appoint a named individual who will assess the concern and contact the person raising the concern within 2 weeks
- Consider concerns at Stage 1 (Assessment and Investigation) within 6 months
- Consider cases at Stage 2 (Preliminary Investigation Committee) within 7 months (simple cases) or 12 months (complex cases)
- Consider cases at Stage 3 (Disciplinary Committee) within 10 months (simple cases) or 15 months (complex cases)

We aim to:

Provide you with well-informed, clear information regarding your registration application early in the process
Confirm acknowledgement of your application within 1 week of receiving your documentation and advise you of the next steps
Keep you informed on any updates to your application
Complete your application process and confirm your registration appointment within 4 weeks of receiving all your documentation

In return we ask you, our registrants, to:

Contact us as soon as possible to avoid any delays to your working start date
Read all the supporting communication and documents supplied to you to ensure that you understand the registration process and timescales

We aim to:

Ensure you have at least 6 weeks to complete your application to register
Provide an appointed person to assist you with any queries regarding your application to register
Provide you with well-informed and helpful information regarding your registration, the RCVS and the profession
Provide you with confirmation of your application to register within 3 days of submitting your application form and paying your fee

We aim to:

Acknowledge receipt of registration applications within 3 days
Process registrations within 4 weeks of receiving a completed application form, record of training and payment
Notify students of any omissions or anomalies in their applications within 2 weeks of receipt
Invite further education students to apply for registration within 7 days of receiving their name on a pass list and higher education students 6 weeks before graduation

We aim to:

Acknowledge receipt of applications within 3 days
Process applications within 6 to 8 weeks of receipt of a correctly-completed application
Notify applicants of any omissions or anomalies in their applications within 2 weeks of receipt