FAQs

You can cancel your direct debit or unlink any products from your direct debit via your My Account area.

If you are cancelling your direct debit, we also advise you to cancel your Direct Debit directly with your bank.

You can change this in 'My Account', by selecting 'Update Details'. Alternatively, you can contact the Registration Department on 0207 202 0707 or [email protected].

Please note if you contact us from an email address we don't recognise you will be asked to answer a series of security questions so we can verify your identity.

If you are wishing to change your name, there are few different ways you can do this depending on the reason.

Due to marriage or divorce

If you have got married and wish to change your name, you can do this by supplying a photocopy of your full marriage certificate.

If you wish to revert back to your maiden name, you can do this by providing a photocopy of your Decree Nisi or Decree Absolute.

Reverting to a previously recorded name

If you would like to revert to a previously used name, so a name that has been recorded on your RCVS record before, you can do this by sending us a copy of your valid passport or EU ID card. Please note, either name can be logged on your passport or EU ID card.

Changing your name for any other reason

To change any part of your name, that has not already been logged on your RCVS record and is not one of the reasons listed above, you will need to supply a deed poll certificate. This will need to be supported by a passport in your new name (the same name as stated on your deed poll certificate), or an official sworn statement. The sworn statement will need to be carried out and signed in person by a solicitor stating that the relevant identity checks have been carried out and the two names noted in the deed poll certificate are of the same person.

For more information on completing a deed poll, please visit the GOV.UK website.

How to submit your name change

You can complete a name change by uploading the relevant document(s) to the My Account area. Alternatively, you can send the document(s) by post or email to the Registration Department using the contact details below.

We do acknowledge the inconvenience the above request may cause you. Unfortunately, the relevant official documentation is required because the Register is a legal document.

Finally, if you are responsible for signing anything official, for example training records, prescriptions, certificates or the ordering of drugs, and your signature is changing following your name change then please ensure all relevant parties are informed.

You will need to send us a photocopy of the relevant official documentation (i.e. marriage certificate or deed poll) in order to change your name with the RCVS. This can be sent by post, fax or email using the contact details below. Please do not send original documents, as these may become lost in the post.

If you have changed your name by deed poll, you must supply the official document, which has been signed by a solicitor. If your deed poll certificate has not been signed by a solicitor, we can accept the certificate as long as you are also able to provide a copy of your valid passport in your new name (the same name as stated on your deed poll certificate).

If you're a vet whose circumstances have changed and you would like to change your registration category, then you can do this online in the 'My Account' area as part of your annual renewal.

Alternatively, and outside of the annual renewal period, you can download the relevant Change of Category Form.

Please note, if you change your category after 30 April you will need to pay a proportion of the fee for your previous registration category as well as the fee for the category you are changing to.

Please click here to view the change of category fees table.

If you have a Direct Debit set up you will need to change your category before 22 March to ensure your Direct Debit can be recalculated in time for the 1 April deadline.

All changes of category must be approved by a member of the Registration Department and may take up to three working days to be approved. You will receive confirmation by email once you can proceed with your payment and again once your category has been changed.

Please note, if you have been listed as 'non-practising' for 12 months or longer, you will also need to produce confirmation of your good standing. A certified translation of the certificate (or letter) will also be required if it is not issued in English.

Please do not hesitate to contact the Registration Department if you have any queries regarding your change of category.

Click on the cog in the top right-hand corner of the e-portfolio and click re-set. You will not lose your records. You can then choose a practice and an Adviser from the drop-down list.

Please make sure that you have updated your relationship to a new practice, where necessary, in your My Account and that your Adviser has completed the training and made the relevant declarations.

Each course is divided into pages. You can navigate through each course by using the next button at the bottom of each course page or by selecting  the sections in the course information block of each course on the top right-hand side of the page

Once you have navigated through each section you will complete the course by:

• Selecting the button "Select to mark course as complete " at the end of each course.
• You will then be invited to complete the end-of-course survey.
• There is also a link to log your CPD on the 1CPD app and other suggested learning.

Once logged in, click on the 'Complete my Annual Renewal' button. Confirm or amend all the fields of the form and click ‘Submit’. Completing your renewal online is quick and easy and should take no more than ten minutes.

Your submission will be automatically saved in our database. Please note that changes of name and voluntary removals are subject to approval and may take up to three working days to be processed. During that time, your account will not reflect these changes. We will email you once these changes have been approved.

You can now proceed to online payment or choose another payment method.

Throughout your course, you will notice our bookmark icon that can save your page. View our navigational video which explains how to use our bookmark learning tool to save your last viewed page.

As a registered veterinary nurse or surgeon, you are already registered to access the Academy. Simply visit the Academy site and log in using your My Account details.

If you have forgotten your password, you can click the “forgot my password” button to reset your login details.